Archive for ‘client solution’

April 22, 2019

Fun at SYM


Game night fun!
Since it was started two years ago, Game Night has been a big hit with clients and volunteers alike.
Breakfast taco troupe
Volunteers from Shepherd of the Hills Presbyterian Church thoroughly enjoy themselves as they make food for our freezer.

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April 22, 2019

Fun at SYM


Game night fun!
Since it was started two years ago, Game Night has been a big hit with clients and volunteers alike.
Breakfast taco troupe
Volunteers from Shepherd of the Hills Presbyterian Church thoroughly enjoy themselves as they make food for our freezer.

via Blogger http://bit.ly/2GAfEyz

April 22, 2019

Fun at SYM


Game night fun!
Since it was started two years ago, Game Night has been a big hit with clients and volunteers alike.
Breakfast taco troupe
Volunteers from Shepherd of the Hills Presbyterian Church thoroughly enjoy themselves as they make food for our freezer.

via Blogger http://bit.ly/2GAfEyz

April 20, 2019

Our clients mature in amazing ways!


   Bridgette sat, alone, on a sofa in our Drop-in Center, arms crossed, brow furrowed, staring at other clients. Clearly, she was annoyed.I wondered what I had done. As I watched the evening play out, however, I discovered something that made me smile. I’ll divulge that in a sec …
   We have lots of clients in our Drop-in. There are days they can come and go at will, and there are other days when they need to be on time to participate in scheduled activities like art group, prayer time, and peer support group. We met a record number of new clients last year — almost 220 — and they mixed with our existing clients so we served over 650 in all. Not everyone knows everyone else, although we help them form a community. Some are maturing and some are not.
   Lately, we’ve had a lot of new clients come to our center who are 15 to 19 years old. Most are fresh from foster care and usually boisterous. They can be very messy, because they haven’t lived where they are asked to help keep things clean and straight. It’s a challenge for sure to get them acclimated to us!
   We also have quite a few clients in the 22-to-26 age range who have been around for a while. They often have jobs and are living in supported housing that has come their way from grant money that SYM helped bring to Austin (It’s called Youth Homelessness Demonstration Program, if you want to research it). It’s an experimental 3-year grant of $11 million for housing homeless young adults under 26.
   And it’s working: After just 6 months, statistics show 40% fewer unsheltered youth and 25% fewer homeless youth in Austin. Meanwhile, SYM client numbers grew by 40%. Somehow the YHDP grant is actually increasing the number of youth who want our counseling! And that’s a great thing, because YHDP pays only for housing — no services.
   Back to Bridgette: On this particular night, we had a good mix of established clients who have benefitted from YHDP and new ones waiting to participate. The new clients were clique-ish. They arrived as a group, sat as a group, and went outside as a group. And everywhere they went, they left a mess.
   Bridgette was watching all of this. It turns out I hadn’t annoyed her at all — it was the group! She rose from her seat, scooped up the scraps they had tossed onto the floor, then walked outside, only to see another mess on the ground. “This is ridiculous!” she exclaimed as she picked it up. “They shouldn’t act like this!”
   I chuckled as I figured out what was going on. Twelve months ago, she was the one leaving the litter and we were picking up after her! It’s a pattern I’ve learned to recognize: Clients who shed their bad habits become annoyed when others don’t. Bridgette’s reaction was a sign of good things to come, so I welcomed it! She was growing up!
   We know our clients change their lives, get jobs, become more responsible, conquer past problems, and mature in amazing ways.It’s truly a privilege to be their guidance counselors during this time. We believe every homeless young adult deserves one. We’re now expanding our reach southward to San Marcos, but our real plan is to figure out how to train people who already have street youth in or near their lives and want to help!
   And we can’t wait to see how each of these wonderful individuals turns out! .
Terry Cole

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December 30, 2018

Scenes from our Christmas party!


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December 7, 2018

SYM clients observe Dia de los Muertos



‘A peaceful, beautiful moment’
Dia de los Muertos is a religious remembrance of family and friends who have died. It is celebrated throughout Mexico and among Hispanics in the U.S., including SYM clients who gathered for regular Bible study in the Drop-in recently under the guidance of Zarah, our fall intern. Some clients made private altars called ofrendas (at right), a great means of being creative and learning about others’ cultures. “It was a very peaceful and beautiful moment,” Zarah said.

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December 6, 2018

Meet Porshia


Meet Porshia, our new staff member!
Porshia Sauls, newest member of our SYM team, will work around the Drop-in Center. Please welcome her to the cause!

She was born and raised in Austin and recently graduated from the University of Phoenix with a bachelor’s degree in psychology. She enjoys singing and dancing. She has a passion for others and believes everyone deserves to have a fair chance in life.

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December 5, 2018

Merry Christmas


We thrive because our identity is deeply rooted in God’s calling to serve street-dependent young adults, and because we are clear about what we do and what we don’t do. We want to see our clients become more stable and more sober, to reconnect with God and find a faith home! — Terry
We strive to be known
as trusted, inspiring, empowering and fresh!
This is the 40th time I’ve written this quarterly newsletter. Our first was December 2008! Over the years, more than 5,000 clients have helped us learn exactly who God shaped us to be.
I was speaking with Bam this past week. I knew him 15 years ago when I first started volunteering with homeless young adults. “I didn’t know what to do about you,” he recalled. “You just showed up. And you didn’t go away like so many other people in my life.” Bam now manages 11 local fast food restaurants. “It took me about a year to decide to trust you,” he said. “You would just come alongside and get involved. But you always wanted to help.”

I couldn’t have been more surprised when Bam called me up many years ago to share that he had become a Christian, let go of his anger issues and ended his criminal and drug involvement. I am very proud of him. As I showed him around the Drop-in this past week, he remarked, “It’s so easy here to see what you care about. You care about us.”

Over the 10 years, I have struggled with identity, personally and as a ministry. We thrive, I think, because that identity is deeply rooted in God’s calling to serve street-dependent young adults, and because we are clear about what we do and what we don’t do. We want to see our clients become more stable and more sober, to reconnect with God and find a faith home.

I was chatting on Facebook with another client this week. Justine was no more than 18 when we served her a few years ago. She loved drugs and was highly unpredictable. She traveled around but would come visit us, sometimes a few days and sometimes a few months. She participated in our outreach, our Bible study, our prayer time, as well as just hanging out and talking. “I’m sober now,” she wrote me. “I had to straighten up for my child … a beautiful baby girl 9 months old. I just wanted to let you know.” She continued, “Things are about to fall apart. I’ve separated from my husband, but we’re working on it. I live with my brother and go to church. I’ll make it.” So now we are praying for her.

We’re real, relevant and fun. These three things provide a unique way of helping, letting clients know why we care, and letting them know we believe in them.

I had a tough conversation this week with Marty. He got into two fights inside our space this past week, and he broke some things. “So what was going on with you?” I asked. He pointed the finger at others but then asked, “So, can I come in now?” I shook my head. “I’ll be happy to get you anything you need and bring it out here, but until you can own some responsibility for what happened, I’ll have to say no.” He left angry. He’s got a mega-chip on his shoulder from a pretty rough upbringing. He’s up and down with drugs. But he wants better and he tells us about it. We know he’ll get there. We’re praying for the chance to continue our discussion. We know he can turn into a Bam or a Justine in time, discovering his own story of healing and restoration.

We will be trustworthy for Marty. It means being tough at times but consistent. We will be inspiring. We know he can overcome all of this with help from God. We will be empowering. We won’t tell him what he needs but will wait patiently and support him as he finds his way. And we will continue to find new and fresh ways to engage with Marty so that the conversation continues.

In ten years we have grown to become a great team doing amazing things. We have four wonderful associate missionaries and Drop-in workers dedicated to being present for our clients. We have two interns. We have 275 supporters. We have hundreds more volunteers, a thousand prayer warriors, and many thousands of readers and followers. Thank you for being a part of this ministry for Bam and Justine and Marty! I pray you have a very joyous and meaningful Christmas!
Terry Cole

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December 4, 2018

Turkey Grab


‘Turkey Grab’
 was a hit, so
 we’ll do it again! 

“It’s my first Thanksgiving, and the first time my mom and dad have ever had a home at Thanksgiving! So cool! And I’m so cute!”

We provide turkeys for clients who are housed, and they provide Thanksgiving dinners for those who are not.

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November 10, 2018

Clients join volunteers in fellowship


Clients join volunteers in fellowship
After “Investment Saturday,“ we have a sit-down family meal, with our homeless young adults and volunteers joining in. It is really fun to watch the community come together in fellowship.

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